We regularly ask clients to complete anonymous surveys. Every 3 months whilst in treatment we collect feedback from those in treatment, and at the end of every treatment journey a person is asked how they felt about every aspect of our service. We read and take on boards all the feedback we receive, although some is impossible to achieve. Below is a separate survey which included 11 clients who had use our service in the past. It was taken more as a snapshot of previous clients rather than a full research project. The results are below:
- The 11 had a total of 16,055 days clean, ranging from 285 to 4,799 days or 9 ½ months to 13 years.
- 9 gave a value for increased positivity experienced, with an average of 9.4 out of 10.
- All 11 said they were more hopeful after treatment.
- 2 had experienced lapse but had returned to recovery.
- 9 had done voluntary work.
- 10 had done some further education.
- 10 were in paid employment.
- 9 attended 12 step groups.
- Highlights mentioned. selfawareness, selfcare, selfworth, selfhonesty, detox, 11’s, group, step 1 work, gender groups, 12 steps & fellowship, relapse prevention, learning that feelings come and go, living a day at a time, how to
ask for help, hope, tools to live safe, it’s the whole package, being cared for and loved by staff, someone believing in me, staff in tune with me, fun days and evenings, daily inventory, td’s, workshops, gratitude.
Some Recent Testimonials
“I’m very happy with the support from staff and there involvement with house conflicts. I loved the support with my external / out of house issues. I feel like the treatment does work and the staff know what they are doing”.
“I cannot fault anything about my treatment. All staff, night staff, project staff and volunteers are amazing and each and everyone of them has supported me fully throughout my treatment. It’s a well-balanced structure which is very recovery focused”.
“Really good. Well run rehab all the staff very kind and caring”.
“I feel extremely grateful to have been transferred to Allington House. Whilst I enjoyed my time in Francis House, I have benefitted from consistent boundaries provided in Allington. I have felt well cared for, supported and safe at Allington and have been equipped with the tools to support me in the future”.
“Very supportive, friendly”.
“The most wonderful place, people told me magic happens in this house. When I arrived, I was more than ready. I just needed to ‘feel’. The staff are all immensely kind and empathetic, sympathetic and address everything promptly. My admission was considered, kind and thoughtful. I love this house”.
“A non-judgemental place where you can tell the staff truly all. It’s a place constantly moving, people coming in and out, but you get used to that. It’s a place that thoroughly introduces you to the 12 step program. As someone who had no idea what a fellowship entailed, I feel I have left with deep understanding and given the tools to carry on after the end of treatment”.
“In reflection, Allington appeared to have been the best house for my treatment. It was well run and the group meetings, workshops were informative and engaging. The mix of clients from all diverse backgrounds were enlightening and insightful. I really feel my view of life has changed for the better. I am positive in my outlook”.
“I couldn’t be more grateful to StreetScene. You have irrevocably changed my life. The diversity of staff and client allows us to feel part of a family. The fusion of 1-1, relapse prevention, group therapy and fellowship meetings opened my eyes into the beautiful world of recovery”.
“Amazing. Above and beyond what I expected”.
“This house is a really loving house. The staff and peers are very special, very clean, good food”.
“Allington House will love you till you can love yourself. The volunteers, project staff and counsellors have looked after me so much. More importantly they have taught me the lessons I needed to be able to look after myself”.