Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site.

Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of information

We collect personally identifiable information, like names, telephone numbers, email addresses, etc., when voluntarily submitted by visitors on our contact page. The information you provide is used to fulfill your specific request, usually concerning the supply of further information about our services and the costs associated with these services. This information is only used to fulfill your specific request. We do not add your information to mailing lists.

Cookie/tracking technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Distribution of information

We do not share the private information submitted on this website externally unless we are required to do by law.

Commitment to data security

Your personally identifiable information is kept secure. Only employees and subcontractors of StreetScene have access to this information.

Privacy contact information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

StreetScene Addiction Recovery Ltd
Allington House
46, Dean Park Road,

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Need to Know

As a result of the work we do, the fact that we have staff, and volunteers, we need to retain certain private information.

It is important that all parties are aware of how far this information is made available, both within and without the organisation.


Staff and Volunteers: Various information is maintained regarding staff members such as:
1. All information required by law for employment reasons or benefit reasons
2. All information required by CQC Care standards
3. Personnel records containing supervision, Personnel Development Review notes and training notes

Who needs to know: Access to this information is as follows:
1. The Tax office, DSS office, Payroll Bureau, CQC, the Directors and Trustees and other official bodies who have the authority to request such information
2. CQC, Unit Managers and the Directors & Trustees of StreetScene
3. The Supervisor, Line Manager, Training Manager and the Directors and Trustees of StreetScene.

1. All information required by CQC, HASAW, Supporting People and other statutory bodies
2. Personal records containing referral information, assessment, treatment plans, reports and progress notes
3. Notes in the handover book and diary

Who needs to know: Access to this information is as follows:
1. Statutory bodies responsible for the well-being of clients and the staff team. Referral agencies, with the client’s consent.
2. The Key worker and the treatment team within the unit. The Key workers’ supervisor and line manager may have access to this information if necessary. Some of this information i.e. the ongoing treatment plan may be shared with a client’s care manager
3. The Staff team of the unit.